📦 SHIPPING & RETURNS FAQ

Prime Kitchen Nest – Fast Answers for Your Kitchen Essentials

⭐ SHIPPING FAQ

1. How long does order processing take?

Most orders are processed within 1–3 business days.
Large or high-ticket items may require 3–5 business days.
Custom/specialty items, if applicable, may take 5–10 business days.

2. How long does shipping take?

Once shipped, estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Freight / LTL Shipping: 7–14 business days

Delivery times may vary based on carrier delays, weather, or holidays.

3. Do you ship internationally?

Not at this time. We currently ship within the United States only.

4. How do I track my order?

Once your order ships, you will receive a tracking email with:
✔ Tracking number
✔ Carrier name
✔ Live tracking link

Tracking updates can take 24–48 hours to appear.

5. What if I entered the wrong shipping address?

Please contact us within 12 hours of placing your order.
Once shipped, we cannot reroute packages.

If a package is returned due to an incorrect address, reshipping fees may apply.

6. What if my package is delayed?

Carrier delays are outside our control.
However, if your package seems unusually delayed, contact us and we will help investigate.

7. What should I do if my package says “Delivered,” but I don’t have it?

Please try the following:

  • Check with neighbors or household members

  • Look around porches, mailrooms, and side doors

  • Wait 24–48 hours — carriers sometimes mark packages early

  • Contact the carrier directly

If still missing, reach out to us and we’ll assist in resolving the issue.

8. How do freight or oversized items get delivered?

Large kitchen/home products may arrive by Freight/LTL delivery.

You will receive:

  • A phone call to schedule delivery

  • A delivery window

  • Instructions for inspection

You must inspect the item before signing.

9. What if my freight order arrives damaged?

Please:

  • Note the damage on the delivery receipt

  • Take photos

  • Refuse the delivery if damage is significant

Proper documentation is required for replacements.

10. Do you offer free shipping?

We occasionally offer free shipping promotions.
If available, details will be shown at checkout or on promotional banners.

⭐ RETURNS FAQ

1. What is your return window?

You may request a return within 14 days of receiving your item.

2. What items can I return?

Eligible items must be:
✔ Unused
✔ Undamaged
✔ In original packaging
✔ With all accessories and manuals included

You must also provide proof of purchase.

3. What items are non-returnable?

We cannot accept returns on:

  • Custom or personalized products

  • Perishable items

  • Opened sanitary/personal care items

  • Gift cards

  • Downloadable digital items

  • Clearance/final sale items

4. How do I start a return?

Email us at contactus@primekitchennest.com or call (667) 454-9854.

Provide:

  • Name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our team will send return instructions and a return authorization.

5. Do I have to pay for return shipping?

Return shipping depends on the reason:

  • Change of mind: Customer pays return shipping

  • Damaged/defective/incorrect item: We pay return shipping

Outbound shipping costs are non-refundable (except for our error).

6. How long do I have to ship the return?

Returns must be shipped within 7 days of receiving your approval and return label.

7. When will I receive my refund?

Once we receive and inspect your return:

  • Refunds are processed in 2–5 business days

  • Your bank or card provider may take 7–14 days to post the refund

Refunds go back to the original payment method.

8. Can I exchange an item?

Yes! Exchanges are available for:

  • Damaged items

  • Defective items

  • Incorrect items received

We cover shipping for these cases.
Exchanges due to preference or change of mind require customer-paid shipping.

9. What if my item arrives damaged or defective?

Please contact us within 48 hours with photos/videos.
We will replace or refund your item at no cost to you.

10. My item never arrived. What should I do?

Contact us if your order doesn’t arrive by the expected delivery timeframe.
We will investigate with the carrier.
If confirmed lost, we will send a replacement or issue a refund.

11. Do you charge a restocking fee?

At the moment, no, we do not charge a restocking fee.
(If you ever want to add one for high-ticket returns, I can include that.)

12. How do refunds work with Klarna, Shop Pay Installments, or Afterpay?

If you used an installment service:

  • Refunds are issued back through the same service

  • Any paid installments may be refunded

  • Remaining installments may be canceled

  • Processing time varies by provider

We do not control how installment lenders process refunds.

💛 Need Additional Support?

We’re here to help!

📧 Email: contactus@primekitchennest.com
📞 Phone: (667) 454-9854